Task: Help people in rural areas better understand their diagnoses, using Farmington, MO as a case study.
After research and interviewing patients to glean key insights and understand what was actually needed in Farmington, we refined the research question to be:
How might we better connect patients and doctors in between appointments to better facilitate care?
Role: Designer (UX + Visual)
Date: January 2016 (Hence - the old iPhones)
We interviewed patients in Farmington and used the insights to inform the two focus personas - the doctor and patient.
Focus Goal &
Create Journey + Site Maps
Connect patients and doctors to streamline the health care experience. Track your patient’s mood, set reminders, make appointments, upload resources and improve the patient-doctor relationship to speed up recovery.
Prototyping + Iteration
Low fidelity prototypes were made to test what key screens patients wanted to see on the app. This is a small snapshot of the iterations and processes explored.
Patient's Dashboard (mobile)
People seeking mental health treatment from facilities such as BJC Behavioral Health will
be directed toward the app. The onboarding process functions as a way to complete the intake procedure before an in-person appointment. In addition, the app helps patients find a doctor.
Key Features Highlighted:
After initial onboarding and choosing a doctor, the patient will receive an automatic
notification encouraging them to schedule a video call as well as an in-person appointment. In addition, the patient and doctor can continue to communicate between sessions using this function.
Patients are asked daily through notifications ‘How are you feeling right now?’
They then put in how they are feeling and what they are doing. When finished, they can continue on to track various symptoms, such as insomnia, energy level, and concentration
Using data from both on boarding questions and the mood tracker, the
app provides notifications suggesting various activities. Notifications are unique to each individual using the app.
Doctor's Dashboard (desktop)
Based on our research, doctors prefer to view patients information on a desktop. This is why we focused on a desktop version for beta testing.
Key features highlighted:
Doctor Brown stays up-to-date with his patients and their progress with the
help of the mood tracker which operates in real time. The data collected can be printed out
and used during in-person appointments to help facilitate treatment.
Doctor Brown can upload resources relevant to each patient’s current condition. The mood tracker gives up-to-date insight on problem areas as well as what’s working.
Doctor Brown sets a reminder for his patient, Ally, to take her medication every day at the same time. He has the ability to design a reminder for anything, and Ally can also customize her own.
The mental health landscape is very cold and confusing for people dealing with these issues. 'Link' aims to build better patient-doctor relationships as well as provide a human-like technology-driven support system.